33 game Privacy Policy

This privacy policy applies to all services and activities of the 33 game platform. When you use our website, register an account, play games, or carry out any kind of transaction, you are considered to have automatically accepted the terms of this policy.

33 game places the highest priority on user privacy. We believe in transparency — you have the right to know what information is being used and for what purpose. This document sets out those matters clearly.

Alongside reading this policy, we encourage you to read our Terms and Conditions, as both documents together govern the relationship between you and us.

33 game collects two types of information — what you provide directly, and what is collected automatically through your use of the platform.

2.1 Information You Provide Directly

The following information is collected during account registration and management:

• Full name and date of birth (for age verification — confirming 21+ years)
• Mobile number and email address
• Identity document details (national ID card or passport) where applicable
• Payment method details — bKash, Nagad, Rocket, or Upay account information
• Any messages or support requests you send

2.2 Information Collected Automatically

What is technically recorded while using the platform:

• Device type, operating system, and browser version
• IP address and general information about connection location
• Session duration and list of pages visited
• Game session data — bet amounts, win and loss records
• Preference data collected through cookies and similar technologies

Collected information is used only for defined purposes. 33 game never misuses data or sells it commercially to third parties.

3.1 Service Operations

• Creating and verifying accounts and keeping logins secure
• Processing deposits and withdrawals — via bKash, Nagad, Rocket, and Upay
• Correctly issuing bonuses, cashback, and promotions
• 24/7 support service — live chat and email support in Bengali and English

3.2 Security and Compliance

• Preventing fraud and unauthorized access
• Age verification — all services are for users aged 21+ only
• Identifying suspicious financial activity
• Supporting the application of responsible gaming policies

3.3 Service Improvement

• Conducting analysis to further improve the user experience
• Identifying and resolving technical issues
• Sending relevant information about new games or services (subject to your consent)

33 game does not sell your personal information to third parties. However, limited information may need to be shared with certain trusted partners to operate specific services.

4.1 Service Provider Partners

For payment processing, necessary transaction data is shared with mobile financial service providers such as bKash, Nagad, Rocket, and Upay. For game operations, technical game session data is passed to selected game developers including Evolution, Pragmatic Play, and PG Soft. These partners are required to comply with our privacy standards.

4.2 Legal Obligations

We may be required to disclose information in response to a court order or lawful direction from a competent authority. In such cases we provide only the minimum information legally required.

4.3 Business Changes

In the event of a business restructuring or merger, user data may be transferred to the relevant successor. Users will be notified before such a change takes place.

To protect your information, 33 game follows industry-standard technical and administrative measures.

5.1 Technical Safeguards

• Data transmission is secured through SSL (Secure Sockets Layer) encryption
• Sensitive information is stored in encrypted databases
• Two-factor verification is in place to prevent unauthorized access to accounts
• Regular security audits are conducted

5.2 Administrative Controls

• Only authorized staff have access to information they need
• Staff receive regular training on privacy policies
• A rapid response plan is in place in the event of a data breach

However, transmitting data over the internet is not entirely risk-free — no method can guarantee 100% security. We maintain the highest level of caution, but we also ask users to keep their own passwords secure.

33 game uses cookies to run the website effectively and to improve the user experience.

6.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions, remember preferred language, and run the core functions of the site
• Analytical Cookies: Used to understand which pages users spend the most time on and where issues occur
• Functional Cookies: Used to remember your preferred settings — such as language and display options

6.2 Cookie Controls

Cookies can be controlled or deleted through your browser settings. However, disabling essential cookies may cause some features of the site to stop working properly.

33 game retains information for as long as necessary to fulfil the relevant purpose.

• Data for active accounts is retained for as long as the account remains open
• Financial transaction records are generally retained for 5 years after an account is closed
• Support messages and communication history are kept for up to 2 years
• Data for inactive accounts is securely deleted after a set period

Legal obligations may require the above periods to be extended. In such cases the reason for retention is documented.

You have a number of rights regarding your personal information that 33 game respects.

8.1 Right to Access

Contact us to find out what information we hold about you. Within the set timeframe we will provide details of the information collected.

8.2 Right to Correction

If your account contains incorrect or incomplete information, you can request that it be corrected. Submit your request through profile settings or a support channel.

8.3 Right to Deletion

In certain circumstances, and where there is no legal obligation preventing it, you can request that your information be deleted. Closing your account automatically starts this process.

8.4 Right to Restrict Processing

You can request that your information stop being used for specific purposes. However, it may not be possible to restrict the processing of information required to run core services.

To learn more about responsible gaming and setting your own limits, visit our Responsible Gaming page.

All services on 33 game are strictly for users aged 21 or over. We do not knowingly collect or process information from any minor.

An age verification process is active at registration. If there is evidence that a user is under 21 years of age, that account is immediately closed and the associated information is securely deleted.

If you believe that information from a minor has been collected by mistake, please contact us immediately.

This privacy policy may change from time to time in response to business changes, new technologies, or legal requirements.

For significant changes, a notice will be sent to the registered email address or posted on the platform. Continuing to use the platform after a change means you accept the updated policy. We recommend always checking the "Last Updated" date shown at the top of the policy.

To learn more about us, our values, and our operations, visit our About Us page.

If you have questions about this privacy policy, wish to make a data-related request, or want to submit a complaint, please contact us. Our support team is available 24/7 in Bengali and English.

For quick answers to common questions, you can also check our FAQ section.